Configuring and Using Outlook People Favorites

Filtered Email Views for Your Most Important Contacts

Over the years, Microsoft has made many attempts to help people access Inbox contents more intelligently, mostly by applying views to isolate and highlight important messages. The Clutter feature appeared in 2014 only to be replaced by the Focused Inbox in 2016. Now we have Outlook People Favorites.

Favorites have been around for years. Folder favorites give fast access to the most important parts of a user’s mailbox while favorite categories allow users to find messages tagged in particular categories. Outlook does this by creating a view within the mailbox to find all messages in the selected category. People favorites are like categories in that when you add someone (an email address) as a favorite, Outlook creates a view to find all messages from that person. It’s as simple as that.

Creating and Managing People Favorites

People favorites are designed to give quick and simple access to messages from those who are important to you, like your direct manager or critical customers. To mark someone as a people favorite, use OWA to select a message where they are a recipient or sender and click their email address to expose their people card. In Figure 1, I’ve selected David Los, who works on OWA (seems appropriate). To make David one of my people favorites, I clicked the star beside his name in the people card.

Create a new people favorite from an OWA people card
Figure 1: Create a new people favorite from an OWA people card

You can manage the set of people favorites through OWA’s People section. People and Groups are managed together (Figure 2). Favorite categories are managed through OWA options. To remove someone from the set of people favorites, deselect the star opposite their name.

Managing the set of people and group favorites in OWA
Figure 2: Managing the set of people and group favorites in OWA

Using People Favorites

People favorites show up in the set of resources available to OWA users, just like favorite folders and categories. In Figure 3, you can see that my favorites include some categories, groups, and people. Because Exchange Online generates views for favorites, we see unread counts for groups and people where unread messages exist in the mailbox. Selecting a people favorite displays the messages from that person inside the mailbox.

Viewing email for a people favorite in OWA
Figure 3: Viewing email for a people favorite in OWA

Mobile People Favorites

OWA boasts the most complete implementation but the favorites also appear in Outlook mobile. Figure 4 shows how people favorites appear in Outlook for iOS. You can also create new people favorites in Outlook mobile, but although the favorite is created I have found that Exchange Online sometimes doesn’t generate the view, so when you select the favorite created in Outlook mobile, you see no messages.

People favorites in Outlook for iOS
Figure 4: People favorites in Outlook for iOS

Outlook desktop doesn’t support people favorites. This isn’t surprising. The Outlook desktop UI is notoriously difficult to change, which is why features that need UI updates invariably appear in OWA and Outlook mobile first.


Need help to keep track of changes in Office 365? It can be really hard to track small but important changes in client user interfaces, which is why Office 365 for IT Pros can help. We’ve been tracking changes like this for six years and are pretty good at it by now.

Advertisements

4 Replies to “Configuring and Using Outlook People Favorites”

      1. Interesting. The first time I looked at it today – just before 10pm your time – the screenshot was still showing the address. So if it was caching, it wasn’t on my machine. But yes, it’s fixed now. David is safe!

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.