Tag: Service Level Agreement

According to Microsoft, the Microsoft 365 uptime performance for Q1 CY2026 was 99.526%. That’s the lowest uptime figure since we started to record data in 2013. The first thing that people might ask is whether this performance means that Microsoft has to pay out under the terms of its financially backed SLA. The answer is no. All explained in the article.

Microsoft enhanced a new 99.99% SLA for Teams Phone and Calling on December 1. The new SLA is backed with financial commitments for credit if Microsoft doesn’t meet its standards. All of this is very nice, as long as you understand how the SLA is calculated and what you need to do if problems happen to be in a position to make a claim.