OWA now supports the automatic labeling of outbound messages with Office 365 Sensitivity Labels. The new feature uses Office 365 sensitive data types to detect content in messages that should be protected, and once detected, the message is stamped with a label before it passes through the Exchange Online transport service.
The Teams mobile clients allow users to record and send voice memos in personal and group chats. It’s nice functionality, but from a compliance standpoint some glaring weaknesses exist in the way that Office 365 captures compliance records for these memos. No voice recognition, no metadata, nothing to search for. It’s a compliance mess that Microsoft needs to clean up.
Exchange Online allows users to add personal retention tags to their maiboxes through OWA settings. Some organizations don’t like this, so they can deploy user role assignment policies to block the feature. It;s something that you could consider doing if you’re preparing to switchover to Office 365 retention policies to impose the same retention regime across multiple workloads.
Teams does a good job of storing compliance records in Exchange Online mailboxes so that the data is available for Office 365 eDiscovery. But the number of records can impact the mailbox quotas of frontline workers, especially if they send graphics in personal and group chats. Here’s some PowerShell to help discover how much mailbox quota is being absorbed by compliance records.
Microsoft launched the MailItemsAccessed audit event (to capture when email is opened) in January, reversed the roll-out in April, and now might restart sometime in Q3. It’s an odd situation that isn’t really explained by a statement from Microsoft. Are they going to charge extra for this audit event? Will they be analyzing the events? Or does Office 365 capture too many mail items accessed events daily?
A busy week included speaking engagements in Germany and Oslo. The Experts Live Norway event saw Tony talk about Office 365 data governance, a topic he thinks he knows well. You can grab a copy of the presentation he used in Oslo from this post.
Exchange Online supports inactive mailboxes as a way to keep mailbox data online after Office 365 accounts are removed. Inactive mailboxes are available as long as a hold exists on them. You can update mailbox properties to exclude all or some org-wide holds. If you exclude holds from a mailbox, you run the risk that Exchange will permanently remove the mailbox. If that’s what you want, all is well, but if it’s not, then you might not be so happy.
Office 365 supervision policies can now make use of artificial intelligence and machine learning to detect offensive language in email and Teams communications. The data model covers a wide range of problematic language, but only in English. You can go ahead and cheerfully continue to swear in French, German, and other languages with no danger of being detected by policy.
On May 7, Microsoft eventually fixed a truncation bug that affected group events (creation, add member, etc.) ingested into the Office 365 audit log. The fix took far too long coming and the overall response is certainly not Microsoft’s finest hour. Audit events, after all, are pretty important in compliance scenarios and it’s not good when those events are incomplete.
Sometimes Office 365 can be infuriating. My latest tribulation came in the form of missing retention labels, which disappeared from SharePoint Online without any reason for two weeks. Some labels returned due to auto-label policies, but any applied to documents manually had a vacation somewhere in the bowels of the services. It wasn’t a good experience.