Microsoft enhanced a new 99.99% SLA for Teams Phone and Calling on December 1. The new SLA is backed with financial commitments for credit if Microsoft doesn’t meet its standards. All of this is very nice, as long as you understand how the SLA is calculated and what you need to do if problems happen to be in a position to make a claim.
Teams has more than 250 million monthly active users, but many fewer than this use Teams Phone. As we return to work from the pandemic, Ståle Hansen asks if it’s time to enable PSTN connectivity for Teams. This is a follow-up to an recent interview between Ståle Hansen, author of the chapter on Teams Phone and Devices in the Office 365 for IT Pros eBook, and the esteemed journalist Mary-Jo Foley