Microsoft enhanced a new 99.99% SLA for Teams Phone and Calling on December 1. The new SLA is backed with financial commitments for credit if Microsoft doesn’t meet its standards. All of this is very nice, as long as you understand how the SLA is calculated and what you need to do if problems happen to be in a position to make a claim.
Microsoft is adding Audio conferencing to all Teams plans and making it easier to embrace the Teams Phone system with a new Teams Phone and Calling Plan product. The new offering is available on January 1, 2022 and replaces separate products targeted at the SMB and enterprise markets. While it’s good that Microsoft is simplifying their Teams Phone offering, buying a product is only the start of a journey to implementation.