Microsoft’s Collaborative Work Model (CWM) tries to paint a picture of how Microsoft 365 apps help people to organize tasks and get things done more efficiently. CWM isn’t a bad thing, as far as it goes, but it’s just not practical because it ignores the critical role played by email as the glue connecting Microsoft 365 apps together. Or more correctly, email and the substrate. Oh well, it’s only a marketing message…
Licensing is everyone’s favorite topic. Combine it with information protection and governance and peoples’ eyes glaze over. Even so, it’s important to know what information protection and compliance features need which licenses as you don’t want to get into a position where something stops working because Microsoft enables some code to enforce licensing requirements. This post covers the basics of licensing and how Microsoft differentiates between manual processing and automated processing when deciding if a feature needs a standard or premium license.
The Microsoft 365 compliance center has a new content search UI. The new UI is prettier than before, but it’s also slower and more buggy. After several years of effort to develop content searches, you’d expect Microsoft to do better. A lot betterr. Unhappily, the beauty of the new interface seems to have distracted the engineers from the problems that become all too apparent when you try to use content searches to do real work. What, if any testing, was done to validate the new UI is unknown.
The Word for Windows desktop app in Microsoft 365 apps for enterprise boasts “modern comments.” Some good features are included, like snippet previews in the email notifications sent when reviewers post comments to documents. Word even has its own task management capabilities which aren’t linked to Microsoft 365 tasks. That’s about the only bum note sounded by modern comments.
Compliance role groups control access to Microsoft 365 compliance functionality. A new permissions page makes it easier to manage these groups in the Microsoft 365 compliance center, where you can also manage the Azure AD roles used by Microsoft 365 compliance. If you want to generate a report about who holds what role, you’ve got to use PowerShell. The code is easy once you know which roles you want to report.
Microsoft has announced that Whiteboard will move its storage from Azure to OneDrive for Business. It’s a good move because it addresses several important issues. around search, eDiscovery, compliance, and data governance The switchover is due in October 2021, but Office 365 tenants will get an opt-in choice to move earlier.
The May 2021 update for the Office 365 for IT Pros (2021 edition) eBook contains changes to 20 of the 24 chapters. The changes cover many topics from Microsoft’s FY21 Q3 results to new sensitivity labels settings for Outlook. Now spanning over 1,300 pages, Office 365 for IT Pros is packed full of practical and most importantly, up-to-date knowledge and guidance about Office 365, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Planner, Azure AD, PowerShell, the Microsoft Graph, and many other topics.
In their FY21 Q3 results, Microsoft announced that Teams now boasts 145 million daily active users. That’s a growth of 30 million over the last six months. Office 365 now has nearly 300 million paid seats. A paid seat is different to an active user, but Microsoft loves to mix up its data so that people believe what Microsoft wants them to think. In any case, the numbers are impressive.
The Teams usage data reported in the Microsoft 365 admin center can now be obfuscated. Teams is the last workload to support this facility. It’s all very well to anonymize, deidentify, or obfuscate user data to protect individual privacy and it’s appropriate to do so in the Microsoft 365 admin center where people with several roles can access the data, but having a single on/off switch for data obfuscation for the Microsoft Graph Reports API is a real pain.
Organizations can choose to control updates of user photos by policy in their Office 365 tenants or allow users to go ahead and use any image they like. In this article, we explore the value of having a user photo for every Office 365 account (and Teams and Groups too) and the choices organizations must make when they decide whether to control user-driven updates.
Every Microsoft 365 tenant has a tenant identifier. Sometimes you need to know what the identifier is, so here are several options to find it from PowerShell to the Azure AD portal to an external service. Tenant identifiers are public and need to be, otherwise apps wouldn’t be able to find the data they want.
A new Microsoft 365 admin center feature allows tenants to create an auto-claim policy to assign licenses when users sign into Teams for the first time. It seems like a good idea, but it’s limited by the fact that only Teams supports the auto-claim policy. No scoping exists either, which will disappoint those who like to manage licenses on a granular level. There’s some work to do before these policies will be right for everyone.
Microsoft and Accenture have published a case study including some interesting statistics about Accenture’s Microsoft 365 usage. Some interesting headline numbers are cited, but the more interesting detail about how Accenture manages such a large tenant isn’t discussed at all – and that would be very interesting to know.
The Microsoft 365 substrate now captures Teams app card data in compliance records to make the data available for eDiscovery, content searches, holds, and retention. The compliance records are stored in user and group mailboxes. Audit records for card interactions are also logged in the Office 365 audit log. Using compliance records means that some app data context is lost, but at least you can find the information.
Viva Topics is one of the four modules in the Microsoft Viva employee engagement platform. You can run a 25-user trial for 30 days to create some topics and see how things work. A trial should help an organization decide if they want to pay the $5/user/month Microsoft asks for Viva Topics licenses – and everyone needs a license to see topic cards, which is the point of Topics.
Microsoft 365 priority accounts are a way to mark accounts for special processing. Microsoft is building features to exploit priority accounts, but they can be used for other purposes, like checking if an account has account to a resource. Of course, multiple other methods exist to do the same job, but that’s not reason to exclude priority accounts from the mix.
The January 2021 update is available for Office 365 for IT Pros, the only eBook about Microsoft’s cloud Office service that’s updated monthly. Twenty-one of the 24 content chapters are updated as change keeps on happening in Exchange Online, SharePoint Online, Teams, Planner, Stream, Azure AD, and more.
It’s easy to create a custom theme for the Office 365 browser apps (except Teams, which does its own thing). All you need is a corporate logo, some colors, and perhaps a sense of how colors go together. You can also block users from selecting from the default set of themes that come along with Office 365, an action that might just remove some light from some peoples’ lives.
The data used for Microsoft 365 usage reports comes from the Microsoft Graph. You can anonymize the data to replace references to user, group, and site names with system-generated values to protect user privacy. This works, but it reduces the usefulness of the reports by a large degree, so you should be prepared to switch to show full user data sometimes.
After a long delay to make adjustments, Teams is adopting the common file sharing mechanism used by Microsoft 365 applications. After being delayed, the roll-out starts in mid-March and should be complete in mid-April. 2021. With Teams in the fold, we can say that sharing is done consistently across Office 365, which can’t be a bad thing.
Office 365 Tenants need to stop people using Internet Explorer. On November 30, Teams stops support for IE11; nine months later, the rest of the Microsoft 365 apps cease support. According to Microsoft, the only browser in town is the new Edge (which has an IE mode), but most will keep on using Chrome, Firefox, Brave, or Safari as they do today.
The Microsoft FY20 Q4 results included good news for its cloud segments with increasing activity, numbers, and revenue. Although we didn’t get new user numbers for Office 365 and Teams, Microsoft included some other interesting data about Azure Active Directory and EMS in its narrative.
Outlook for Windows boasts a new admin notification panel where incidents affecting the Office 365 tenant show up. It’s an interesting idea, but you wonder if there aren’t more important things for the developers to work on, especially as many other ways exist for administrators to find out when problems happen.
The New Microsoft 365 Security for IT Pros eBook is now available from Gumroad.com. The book is modeled after Office 365 for IT Pros and covers the essential steps tenant administrators should take to secure and defend their organizations. Security is something that everyone involved in tenant administration needs to think about, so it’s good to have some solid advice from the pros.
Because it sits on top of so many Microsoft 365 components, Teams is easily the hardest Office 365 workload to backup. You can try to backup Teams by copying its compliance records stored in Exchange Online, but that’s only a partial (and bad) solution that utterly fails to take the full spectrum of Teams data into account.
Word users range from casual to professional writers. Those involved in collaborative co-authoring can now @mention others in comments. The feature is available in Word and PowerPoint (click to run) and the Office Online apps now and Excel desktop is due to get it too. Documents must be stored in SharePoint Online or OneDrive for Business to allow @mentioned people access the files.
Several updates are available for the standard usage reports in the Microsoft 365 Admin Center. One helps Office 365 tenants understand the changed user activity profile due to remote working. Another gives views of user activity across the complete tenant. The updates are useful and interesting, but an ISV product will do a better job of analyzing and reporting the same data.
In the latest example of rebranding wizardry, Microsoft has announced that Office 365 Groups are becoming Microsoft 365 Groups. You’d wonder if the rename is just to keep the marketing people happy. But maybe the new name reflects what Office 365 Groups have become. Less of a collaboration platform and more of a membership service for Microsoft 365 apps.
Microsoft 365 Business Premium customers will benefit from the provision of Azure Active Directory P1 Premium licenses. All good, but what about the Office 365 E3 tenants who pay the same monthly fee? Many enterprise tenants could use the features licensed by Azure Active Directory Premium P1, but they’ll have to pay $6/user/month to get the same benefit.
The Microsoft 365 Compliance and Security centers are roling out to Office 365 tenants where they’ll replace the old Security and Compliance Center over time. The new centers look fresher than the SCC, but looks can deceive and it’s much more important that the functionality exposed in the new portals work reliably all the time.
At their Q3 FY19 earnings call, Microsoft CEO Satya Nadella said that Office 365 is now used by 180 million monthly active users. Office 365 is now growing at more than 4 million users per month. The earnings call also noted success for Enterprise Mobility and Security and the Outlook mobile client, both of which are now used by more than 100 million people.
The Microsoft 365 Security and Microsoft 365 Compliance Centers are now generally available. The new consoles will eventually replace the Office 365 Security and Compliance Center (SCC) but some work is needed to fill out their functionality and make the switchover possible. In the meantime, the Office 365 for IT Pros eBook writing team will stay focused on the SCC. And when the time’s right, we’ll switchover.
Microsoft has released a nifty Network Testing Companion to help Office 365 admins validate that their network can support the deployment of Teams and Skype for Business Online.
The new Microsoft 365 roadmap features the ability to download items (filtered or the entire roadmap) to a CSV file. You can then open the file with Excel or pour its contents into Power BI to analyze the roadmap to your heart’s content. That seems like a good thing.
There’s a documentation bug for New-UnifiedGroup. You’re told that you can specify multiple owners when you create a new Microsoft 365 group, but you can’t. Fortunately, two easy workaround exist.