A December 2 announcement says that Exchange Online will block access to Exchange Web Services for users with kiosk or frontline worker licenses from June 2026. In fact, the Exchange Online service description has always excluded EWS access for these licenses, but the necessary code to enforce the exclusion was never implemented. It will be in March. Time to check licenses…
Teams supports priority notifications to nag users when something important happens and they need to respond. Enterprise Office 365 users can send as many urgent messages as they want, but Microsoft plans to charge frontline users to send more than five messages monthly.
Teams does a good job of storing compliance records in Exchange Online mailboxes so that the data is available for Office 365 eDiscovery. But the number of records can impact the mailbox quotas of frontline workers, especially if they send graphics in personal and group chats. Here’s some PowerShell to help discover how much mailbox quota is being absorbed by compliance records.
The Shifts app is now available to Office 365 tenants worldwide. Hosted as a Teams app, the idea is that managers can build out and publish schedules for hourly-paid frontline workers, who can then view their hours and request changes.