Have you ever been in a to-and-fro email conversation that never gets anywhere fast? It might be better to transfer to Teams, and that’s what the Outlook Reply with IM feature does. Instead of battling through multiple replies, you discuss matters in a Teams chat and hopefully end up with a good resolution. At least, that’s the plan.
Teams users can now see read receipts for messages in private and group chats. The read receipt is a visual indication that someone has read a message rather than a positive signal back to the user, but it works well. Controls over read receipts are available at a user and tenant level (through messaging policies).
The Teams desktop and browser clients now offer the ability to filter personal chats and channels. Filtering is a useful feature, but it does draw the attention to the lack of precision in the Teams search function that really needs a revamp if Teams is to be taken seriously as a “hub for teamwork.”