Almost two years after it first previewed, Microsoft is making the High-Volume Email (HVE) solution generally available in March 2026. HVE runs on a pay-as-you-go basis, but Microsoft won’t start charging tenants for sending email until May 2026. Two months should be enough for people to decide if they want to use HVE for internal communications as it has no ability to send external email.
Shared mailboxes are not CRM systems. However, many Microsoft 365 tenants use shared mailboxes to handle customer queries and then want to measure KPIs such as agent responsiveness to customer queries or the number of queries handled per agent in a month. As explored in this article, it’s possible to use the Microsoft Graph to extract some KPI-like data from shared mailboxes.
The temptation to use the Mail.Send application permission in scripts can lead PowerShell developers into trouble because the permission allows access to all mailboxes, including sensitive executive and financial mailboxes. Fortunately, RBAC for Applications allows tenants to control the access that apps have to mailboxes and other Exchange content. All explained here with an example script to test RBAC of Applications.
On February 12, Microsoft announced the deprecation of the Credential parameter for the Connect-ExchangeOnline cmdlet in the Exchange Online PowerShell module. The deprecation won’t affect interactive sessions (which should all be protected by MFA), but it might stop some background jobs running when Microsoft retires the server components that currently support the ROPC authentication flow. Time to check scripts!
A code error allowed Copilot Chat to expose confidential email. Microsoft is fixing the problem, but it’s a reminder of how AI can expose information of Microsoft 365 tenants don’t use available features to restrict AI access. Those features need to be configured and deployed, but that doesn’t take much effort. It’s better than users complaining when Copilot exposes their most secret thoughts.
January 22 saw the announcement of the beta version of an Exchange Online Graph-based message trace API. The API can retrieve message trace records and their details and offers equivalent functionality to the message trace cmdlets in the Exchange Online management PowerShell module. However, sometimes applications simply want to access data without going through a module, and that’s what this API delivers.
After considering customer feedback, Microsoft cancelled the mailbox external recipient rate limit for Exchange Online. The idea behind the new limit was simple – it makes life more difficult for spammers to use Exchange Online as a platform. Unhappily, customers didn’t like losing the ability to send relatively small amounts of external email for different reasons. C’est la vie.
While examining mailbox properties, I noticed that the EnforcedTimeStamps property held some information that I just couldn’t explain. Google search was no help, but Microsoft Copilot told me that the information related to the management of compliance holds. Basically, the data are guardrails to help the Managed Folder Assistant do the right thing, which is nice, even if no documentation exists.
A new Exchange Online feature allows administrators to remove multiple types of holds from mailboxes (usually inactive mailboxes). It’s a great way to release holds that might be keeping inactive mailboxes lingering in a tenant. The feature doesn’t remove holds used to retain items required for eDiscovery or other compliance purposes. Even so, this is definitely a feature that needs to be carefully tested.
Exchange Online will require email clients to use Exchange ActiveSync (EAS) V16.1 to connect from March 1, 2026. Email clients that use older versions of EAS won’t be able to synchronize with Exchange Online to upload outbound messages or download messages, attachments, and calendar items. There should be relatively few clients using an old version of EAS, but it’s wise to check.
Microsoft has released a set of security benchmark recommendations for Microsoft 365 tenants that it calls baseline security mode. The recommendations cover authentication, file access, and Teams and the idea is that these are settings that Microsoft believes have proven their value over the years. The only criticism that you might have is about the potential clash for conditional access policies, but that’s not serious.
A December 2 announcement says that Exchange Online will block access to Exchange Web Services for users with kiosk or frontline worker licenses from June 2026. In fact, the Exchange Online service description has always excluded EWS access for these licenses, but the necessary code to enforce the exclusion was never implemented. It will be in March. Time to check licenses…
Some weeks ago, I wrote about using a transport rule to suppress spammy email by sending the messages to the quarantine. But what’s the best way to check the rule’s effect? One method is to use the transport rule report PowerShell cmdlet to check for the actions you expect the rule to perform. Once information is found, it’s a matter of slicing and dicing the data.
On Oct 14, 2025, Exchange 2019 and 2016 reach end-of-life and Exchange SE becomes the only supported on-premises Exchange server. In other news, we discuss Microsoft guidance for moving to cloud first identity, HVE and ECS and the extension of basic authentication support to September 2028, the introduction of auto-archiving for Exchange Online, and why Microsoft is deprecating the Contact object from Exchange Online.
An assembly clash happens when a PowerShell module attempts to load a .NET assembly only to find that a different version is already loaded in the session. Unhappily, this kind of thing happens far too often with Microsoft 365 modules, which implies that there isn’t a great deal of coordination between different development groups. All you can do is to load modules in the right order.
Microsoft will impose a throttling limit for external recipients for tenants that use MOERA domain addresses to send outbound email. The limit is designed to stop tenants using mailboxes with primary SMTP addresses from MOERA domains from sending email, a technique that’s often used by spammers. This shouldn’t cause a problem for legitimate organizations who already have vanity domains, but it might stop some spam.
This article discusses how to use PowerShell to find obsolete mobile device partnerships in Exchange Online (or Exchange Server) and remove the obsolete devices. Users won’t be able to remove obsolete mobile devices after the settings to manage mobile devices are removed from OWA and the New Outlook, so cleaning up the mess is the responsibility of administrators (like it usually always is).
Microsoft Defender for Office 365 (MDO) requires shared mailboxes to be licensed but doesn’t extend the same requirement to Microsoft 365 Groups. Given that Microsoft 365 Groups have group mailboxes and can function very much like shared mailboxes, the difference in licensing is remarkable. Why does this happen? It could be due to internal Microsoft politics, omissions, or just a preference for Groups. Who knows?
The Connect-IPPSSession cmdlet is needed to connect to the Security and Compliance endpoint to update a Microsoft 365 retention policy. Unhappily, the Security and Compliance module doesn’t support managed identities, which makes it harder to run Connect-IPPSSession securely in an Azure Automation runbook. In the end, we use a credential stored in the automation account. And then we had to disable WAM. All explained here.
A question about shared mailboxes brought up the topic of licensing requirements when a tenant has Microsoft Defender for Office 365 (MDO). The news is not good. Once MDO is active, every shared mailbox needs an MDO license, and every user mailbox must also be licensed for MDO (those with E5 licenses are covered). At $5 per month, those MDO licenses can ramp up to a considerable cost. Ouch!
Microsoft says that few customers have installed the dedicated hybrid connectivity app that’s needed to migrate from EWS. It’s time to install that app! If not, rich coexistence between cloud and on-premises components will stop working for several days when Microsoft imposes service time-outs in August, September, and October to prompt customers to take action. It’s time to install the dedicated hybrid connectivity app.
The new Outlook for Windows now supports the NoSignOnReply control for inheritance of S/MIME signatures from messages to replies. It’s an update to match the feature that’s been in Outlook (classic) for a long time. The new setting is only available for Exchange Online and isn’t supported by OWA.
A July 15 announcement says that Exchange Online is reducing the Delicensing Resiliency threshold from 10,000 to 5,000 mailboxes. That’s fine, but this feature should be available for all Exchange Online tenants. It’s a sticking plaster for how group-based licensing works and is inconsistent with how OneDrive for Business deals with unlicensed personal user data.
Microsoft announced the GA for the new message tracing feature on June 3. The old code will be deprecated in September 2025, so it’s time to update any PowerShell scripts that use the Get-MessageTrace or Get-MessageTraceDetail cmdlets. Upgrading is easy and shouldn’t take too long, once you find the time to do the work.
A recent post revealed that the Mailbox Import-Export Graph API doesn’t capture audit events for its operations. The API is in beta, but this is disappointing. Auditing any mailbox is important, but it becomes a critical requirement when the possibility exists that attackers could use the API to exfiltrate mailbox data outside of the tenant. This is a hole that Microsoft needs to close.
This week’s Microsoft layoffs provide a timely reminder to review how to retain and secure ex-employee data. OneDrive for Business might be the biggest challenge because of the variety of application data that now ends up in user OneDrive accounts. Agents and Flows are also an area of concern, as are objects like apps, phone numbers, and recurring meetings.
Microsoft recently announced the deprecation of the Exchange cmdlets to search for mailbox audit data. The audit data is ingested into the Microsoft 365 unified audit log, but it’s more difficult to find and retrieve Exchange mailbox audit events. Methods are available to find mailbox audit data, but interpreting what comes back is different. Any script that depends on the old cmdlets must be updated to interact with the unified audit log.
The Direct Send feature allows apps and devices to send unauthenticated email via Exchange Online to internal receipts. Microsoft doesn’t want unauthenticated connections to send email because these connections could be hijacked by spammers. Enter the Reject Send feature to block Direct Send. Reject Send is in preview now but Microsoft wants it to be the default setting in the future.
Litigation holds were great when introduced with Exchange 2010. Fifteen years on, better methods exist to preserve user information, like eDiscovery holds. It might seem unnatural to move from litigation holds to eDiscovery cases, but this approach allows the preservation of both mailbox and OneDrive content for as long as necessary. Retention policies can serve the same purpose, so choice exists for modern preservation.
The February 2025 EX1015484 incident explains why mail user objects with duplicate SMTP addresses are created for guest accounts. That’s a problem because Exchange Online can’t route messages to objects with duplicate email addresses. Fortunately, you can find out if any duplicates exist in your tenant with some PowerShell. Problems happen!
Exchange Web Services (EWS) will retire in October 2026. Tenants that still need to use EWS must explicitly set EWSEnabled to true in the organization configuration. If they don’t, the previous rule that allows mailboxes enabled for EWS to function won’t work. The change is part of the preparation for the phase-out of EWS. To help, we’ve written a script to send email to administrators listing accounts still enabled for EWS.
Microsoft announced Delicensing Resiliency, a new feature for tenants with over 10,000 paid seats, to avoid inadvertent data loss due to licensing errors. Essentially, the feature adds an extra 30-day grace period post license removal during which mailboxes work as normal. The idea is that administrators will have extra time to detect and fix licensing errors that lead to mailbox removal. Overall, the new feature seems like a great idea (for large tenants).
On July 17, Microsoft announced the public preview of inbound SMTP DANE with DNSSEC for Exchange Online, a welcome step forward to improve messaging security. A previous attempt to launch the preview foundered because Microsoft wanted to insist on Microsoft 365 E5 licenses for the feature. Mature reflection prevailed and inbound DANE with DNSSEC is available to all, which is how it should be.
Exchange Online announced two important changes on April 15. SMTP AUTH is being depreciated and a new external recipient rate limit is being introduced. The changes are intended to improve the security of Exchange Online. The introduction of an external recipient rate limit is also intended to reduce the ability of spammers to abuse the platform.
A question was asked about the best way to find out if shared mailboxes received email from certain domains over the past 60 days. Exchange Online historical message traces can extract trace data to allow us to check, but the process of running the message trace and then analyzing the data is just a little disconnected.
Microsoft is introducing a block to stop customers attempting to move auto-expanding archives to Exchange Server. No very of the on-premises server has ever supported auto-expanding archives, so it’s reasonable to have a block. It’s still possible to move a primary mailbox back to Exchange Server, but its auto-expanding archive must stay in the cloud. It’s a good factor to take into account if an organization plans to use auto-expanding archives in the future.
Exchange Online tenants have a choice between inactive mailboxes and shared mailboxes when the need arises to keep “leaver” data like that belonging to ex-employees. Inactive mailboxes are essentially a compliance tool and sometimes shared mailboxes are better choices. We explore both in this short article.
October 1, 2022, is when Microsoft begins the final process of removing support for basic authentication for 7 email connection protocols from Exchange Online. The process will take several months to complete, and when it’s done, Office 365 will be a safer place that attackers will find more difficult to penetrate. But it’s time for tenants to prepare, if you haven’t already done so, and we highlight some critical points from Microsoft’s most recent post on this topic.
Microsoft intends to make the Exchange Online plus addressing feature available by default to all Microsoft 365 tenants after April 17, 2022. If you don’t want this to happen, you need to update the Exchange Online organization configuration to update the DisablePlusAddressInRecipients setting to True. After the opt-out 30-day period finishes, Microsoft will proceed with the deployment, so don’t say you weren’t warned!
A post by the Exchange development group tried to explain why mailboxes have SharePoint Online proxy addresses. It’s all down to the Microsoft 365 substrate, which needs the proxy addresses to ingest digital twins from SharePoint Online into Exchange Online for use by shared services like Microsoft Search. The upshot is that you can’t remove a mailbox permanently without some background processes kicking in to make sure that SharePoint is taken care of.