The Ultimate Guide to Mastering Microsoft 365
Update #13 for the Office 365 for IT Pros (2019 edition) eBook is now available for subscribers to download from Gumroad (EPUB and PDF) or Amazon (Kindle). This update features changes in 14 of the 24 chapters, so it’s substantial. Just like Office 365, the book keeps on changing to keep track with new developments, best practice, and information released by Microsoft.
The ThirdPartyFileProvidersEnabled setting in OWA mailbox policies controls if Exchange Online mailboxes can access services like Drop and Dropbox for attachments. Office 365 tenants need to decide if they want to allow this kind of access. There’s both good and bad in the feature, but it’s easily turned off if you feel the need.
Office 365 notification MC177013 gives the news that team members can now nominate other people to join a private team. Teams routes the requests to team owners, who approve or deny access. It’s a small but useful update.
The Teams Admin Center now boasts the ability to delete teams and (if you don’t want to get rid of them altogether) archive teams. And unarchive teams back into use. All is good, even if Microsoft is making slow progress at building out Teams management functionality. Some of the slowness is due to dependencies, some because of other factors.
It’s hard for a program that’s been around for 22 years to surprise, but Outlook has done it by introducing background moves. The implementation is good and it closes a gap that’s existed in Outlook for a very long time. So long that most Outlook users probably assumed that the program would never mend its ways. But then again, because people don’t move items between folders like they used to, perhaps no one cared.
Sometimes Office 365 can be infuriating. My latest tribulation came in the form of missing retention labels, which disappeared from SharePoint Online without any reason for two weeks. Some labels returned due to auto-label policies, but any applied to documents manually had a vacation somewhere in the bowels of the services. It wasn’t a good experience.
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Announced in January, paused in March – that’s the fate of the MailItemsAccessed audit record generated by Exchange Online for the Office 365 audit log. Microsoft found some problems that they are fixing, which is good (because you want audit data to be reliable). And when the fixes are available, the deployment of the new audit record will restart.
The Microsoft 365 Security and Microsoft 365 Compliance Centers are now generally available. The new consoles will eventually replace the Office 365 Security and Compliance Center (SCC) but some work is needed to fill out their functionality and make the switchover possible. In the meantime, the Office 365 for IT Pros eBook writing team will stay focused on the SCC. And when the time’s right, we’ll switchover.
The tabs in a Teams channel can be associated with many different forms of data. When you delete a channel, you only remove the conversations for that channel. Any other data is left intact, including files in the folder in the SharePoint site used by the team. To fully clean up a deleted channel, you must therefore check what tabs exist and what data is accessed through those tabs.
MailTips are a pretty useful way of drawing the attention of users to potential issues with email. Exchange Online supports several MailTips, but Outlook clients insist on supporting MailTips in different ways. It’s a small but irritating part of Exchange Online that could be done better.
Office 365 Message Center update MC176548 says that Teams has started to roll out “Praise” a way of sending another user a graphical reminder of how much you appreciate their work. Undoubtedly, praising people in Teams will make the world a happier place.
The Office 365 Admin Center offers the option to bulk-create user accounts. Loading up a CSV file with details and having it processed is simple enough, but the resulting accounts need some work before they are fit for purpose and ready for people to use. Here’s how the bulk creation process works and why we think it has some flaws.
Every Office 365 group (and team) has a SharePoint site. But how to find the URLs of all the sites used by teams in a tenant. One PowerShell answer came from Syskit, but it’s an old technique and we can do better now by fetching a list of teams in the tenant and then retrieving the URL for each team-enabled group.
Although Office 365 supervision policies are intended to monitor a subset of user communications, usually involving specific groups of people, you might want to use a policy to monitor all email. In that case, how do you make sure that your policy has everyone in scope? The problem is that supervision policies don’t support dynamic distribution lists, so you need to do some work to build and maintain a distribution list containing all user mailboxes.
Last week, we taped episode 14 of the Office 365 Exposed podcast in Building 27 of Microsoft’s HQ in Redmond. Topics covered include battling attacks on Exchange, the need to upgrade old Exchange versions, Teams announcements at Enterprise Connect, and how the base Office 365 workloads handle retention storage. We think it’s an interesting episode. Get it from iTunes now!
Teams supports federated chat with other users in Office 365 tenants using a feature called external access. It’s similar to the way that Skype for Business federated chat works, except that you can’t use emojis. Generally things work very well, which is nice when you want to reach out and communicate with someone externally.
A subscriber reported that he couldn’t use the EPUB version of Office 365 for IT Pros with Google Play. We can make the EPUB work, but only by converting it to MOBI and back to EPUB. It’s better to use the PDF version with Google Play. This works and you get better formatting of tables and code examples.
Office 365 content searches now support a hard-delete (permanent deletion) option for the purge action, but only for mailbox items. You can purge up to 10 items at a go. If you have more to purge, you just have to keep on purging until everything is gone. Or use the Search-Mailbox cmdlet, which keeps on proving its usefulness to administrators who need to remove lots of mailbox items quickly.
At the Enterprise Connect conference, Microsoft announced that Teams is now used by 500,000 organizations. That’s a jump of 80,000 since the last data given in January. They also said that 150 organizations have more than 10,000 users and that Teams is used by 91 of the Fortune 100. All in all, some impressive numbers.
Exchange Online protocol authentication policies control what protocols a user can connect to mailboxes with, but it would be much better if we didn’t have to worry about some old and insecure protocols. Azure Active Directory gives Office 365 tenants the chance to clamp down on IMAP4 and POP3 connections and close off some of the holes that attackers try to exploit. Microsoft says that this can lead to a 67% reduction in account compromises, so that’s a good thing.
The March 2019 updates for the Office 365 for IT Pros eBook are now available for EPUB/PDF and Kindle versions. EPUB/PDF subscribers can download the updated files from Gumroad. Getting the updates for Kindle is slightly more difficult, but it’s possible and explained in our FAQ. Twelve of twenty-four chapters are updated in this release, so please take advantage of our work and download the updates now.
Microsoft To-Do now boasts the ability to process messages flagged by Outlook as tasks. It’s a great way to handle complex tasks that arrive in email, so Office 365 users might like to give To-Do a second look. The steps feature makes it very easy to build checklists of stuff that needs to be done to accomplish tasks.
A new feature makes it easier for Office 365 users to share documents in SharePoint Online and OneDrive for Business libraries with LinkedIn first-degree contacts. The LinkedIn folks are now included in the suggested people list. It’s much easier to pick someone from a list than to look for their email address (which might be out of date). Before you can share with LinkedIn, your Office 365 tenant and user account must be configured to support the connection.
Microsoft has announced that Planner now boasts the ability to copy a plan. Apparently, the idea is to save time by setting up plan templates that you can reuse. Office 365’s task management app might not get as much love as other apps, but this is a useful set forward. Only users who are allowed to create new Office 365 groups can copy plans.
The Office 365 Groups Naming Policy is now generally available. The policy has taken nearly two years of preview to not get very far, but at least it’s now an official part of the service. Microsoft considers the naming policy to be an Azure Active Directory Premium feature. Many customers might think differently, especially because the naming policy must be implemented through PowerShell and can easily be mimicked through PowerShell. And of course, Exchange Online’s distribution list naming policy is free.
Helping Exchange Protect Users from Bad Email Given the amount of spam floating around today, it comes as no surprise that many organizations deploy an Exchange transport rule to mark inbound external email with a suitable warning. This is a straightforward rule to configure and it can help stop users being fooled by bad messages …
Read More “Marking External Email with an Exchange Transport Rule”
Microsoft announced that the era of favorites and following is over for Teams. The new way is to show or hide teams and configure notifications for channels. Apparently, people found the old terminology confusing. Hopefully the new world of Show/Hide and Channel notifications will be more reassuring.
In a sign of how automation based on signals gathered by Office 365 will emerge to help administrators do a better job, the preview of the new Admin Center offered to create a DLP policy to protect some sensitive information that I had clearly overlooked. Well-intended as the portal was, its efforts to create the new policy failed. That’s not really important – it’s the glimpse into the future which is.
New data about the number of Slack and Workplace usage gives the chance to compare how Microsoft is doing with Teams. And the answer is that things seem to be going well, largely because Teams is growing off the huge Office 365 base. With 155 million users (the last figure) and 3 million more added monthly, Teams has a lot more to go after in the Office 365 installed base.
If you work with Office 365 through PowerShell, you probably have your own script to connect to the various services. If you don’t want to write your own script, you can download one from GitHub or the TechNet Gallery. This article covers two that you might like to try, including one with a GUI to choose which Office 365 services it should connect to.
PowerShell is hugely useful when the time comes to automate Office 365 processes. Other tools exist that can help, including Flow. Maybe it’s the right time to consider Flow, especially when it is highly capable of knitting together different Office 365 components to get work done.
If you’re interested in deploying backups for SharePoint Online, you might be doing so to prevent data loss through accidental user deletion. However, Office 365 retention labels and policies can help prevent accidental deletion too. And the best thing is that retention policies and labels are part of Office 365 E3, so you don’t have to pay more to get protection.
Microsoft released an update for the unified labeling version of the Azure Information Protection client needed for Office 365 sensitivity labels, which now boast auto-label support. Solid progress is being made to move sensitivity labels to the point where they are considered to be generally available, probably later this year. In the meantime, pay attention to the premium features like auto-label which require more expensive licenses.
Microsoft announced that the Office 365 E3 and E5 plans will receive new Information Protection licenses. They’re preparing for the introduction of sensitivity labels and the increased use of encryption to protect access to content in Office 365 apps like SharePoint Online, Exchange Online, OneDrive for Business, and Teams. You don’t have to do anything to prepare for the new licenses, but it’s nice to know what they are and how the licenses are used.
SharePoint Online supports the ability to create and publish a news digest from news items published on a site (or sites associated with a hub site). It’s a great way to spread information within an Office 365 tenant.
Microsoft will deliver a set of five seminars about Outlook Mobile starting on March 14. It’s always good to gain some knowledge about an important technology. Outlook Mobile is important to Office 365 because it is the most functional email client available. If you don’t believe me, attend some of the seminars and make your own mind up.
Microsoft Teams suffered its first major worldwide outage on 18 February 2019. Users reported a failure to connect because Teams couldn’t authenticate them. The Post-Incident report for TM173756 revealed an issue with the Azure Key Vault. What’s more interesting is that the issue affected users in multiple Office 365 datacenter regions, which is not good.
Phishing attacks through email happen all the time. A new relatively crude one arrived today. It’s easy for the trained eye to detect phishing, but do your Office 365 admins know how to use the tools available in Exchange Online Protection to suppress malware, and do your users know the signs of bad email? In this case, it’s an invitation to click to get to a PDF document to bring you to digitaloceanspaces.com. Some interesting things might happen afterwards, but I really don’t want to find out what occurs when I click the link.
In one of those interesting (but possibly worthless) facts discovered about Office 365, we find that audit records are captured for Teams compliance records written into Exchange Online group mailboxes. The Search-UnifiedAuditLog cmdlet reveals details that we can interpret using some techniques explained in Chapter 21 of the Office 365 for IT Pros eBook.